Update - We have identified an intermediate workaround while Recurly and our card processor are still analysing the root cause. Customers who have valid cards rejected should contact support@kraken.io for a resolution.
Oct 26, 20:48 CEST
Identified - We can reproduce the issue and have traced it to the payment gateway service. We are working with their support to locate the root cause.
Oct 26, 19:00 CEST
Investigating - Some customers have reported that perfectly valid credit cards are being rejected. This matter has been escalated to our payment billing provider, @recurly, who admit that the problem is on their end and are working on a solution.
Oct 25, 13:46 CEST
Kraken.io API Operational
Kraken.io Web Interface Operational
Kraken.io Storage Operational
Kraken.io Homepage Operational
LiveChat Chat widget Operational
Recurly API Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
API Response Time
Fetching
Web Interface Uptime
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Web Interface Response Time
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Past Incidents
Mar 19, 2019

No incidents reported today.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.

Mar 6, 2019

No incidents reported.

Mar 5, 2019

No incidents reported.